Frequently Asked Questions
Everything you need to know about your Naoko Studio experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I find my perfect size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
At Naoko Studio, we prioritize quality and ethics. We work closely with certified suppliers to ensure our fabrics are sourced responsibly, focusing on longevity and reduced environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our studio, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.